Service & Repairs
Serving Chicagoland & Northwest Indiana
Fast, Local, and Done Right the First Time
At Authentic Business Systems, we take pride in doing things right—from the first service call to final follow-up. With over 30 years of experience serving Chicagoland and Northwest Indiana, our skilled technicians are trained and certified to provide expert service on the most trusted names in office equipment, including Ricoh, Canon, HP, and more.
Our goal is simple:
Keep your office running at peak performance with responsive, reliable support you can count on.
Network & Software Support
We go beyond hardware repair to support your full office ecosystem. Our team can help with:
- System installations and software upgrades
- Firmware updates for networked devices
- Scan-to-folder and address book setup
- IP address or gateway changes
- Phone support for print and scan issues
Whether you’re dealing with connectivity issues or need help integrating new features, our experts are ready to assist.
Reach Out Today
From routine maintenance to emergency repairs, Authentic Business Systems provides the dependable service and support your business needs—without surprise fees or long waits.
Call us today at (708) 878-4096 or (815) 469-8211
What To Expect
- Rapid On-Site Response — In most cases, we provide same-day or next-day service to minimize downtime and get your team back on track.
- Certified Technicians — Our service professionals are factory-trained on a wide range of models and brands, delivering skilled support for everything from routine maintenance to advanced troubleshooting.
- Local Dispatch & Live Support — Speak to a real person, not a call center. Our service is managed locally, ensuring faster turnaround times and personal attention.
- Extensive Parts Inventory — With thousands of parts stocked locally, we resolve most repair issues on our first visit—saving you time and hassle.
- Remote Diagnostics — Our Imaging Help Desk offers remote support options for connected products, helping to diagnose and even fix certain issues without a site visit.
- Online Service Portal — Access your account, submit service requests, and monitor your equipment through our 24-hour online customer portal.
- Eco-Friendly Options — Ask about our printer cartridge recycling and automated meter reading tools to streamline your sustainability efforts.